INFORM has received by HERON the award for the development and implementation of a Natural Language Understanding (NLU) Chatbot in Greek and English Languages – Customer Contact Automation solution.
The Chatbot will provide HERON’s End-Customers with multiple online interaction options through: HERON’s Website, Myheron and HERON’s Mobile App.
To achieve this, the proposed Chatbot will be integrated with various HERON’s systems.
In a nutshell, INFORM LYKOS will carry out the following activities:
- Business analysis of the HERON’s processes in the online, self-care and online sales customer relation
- Implementation and set up the cloud infrastructure
- Implementation of an NLU custom Chatbot
- Integration with LiveChat so that customers can go to an agent if their questions cannot be automatically answered
- Integration with various HERON’s systems
- Run performance and stress tests
- Support of the implementation
- Ongoing consultation and Chatbot enhancements according to CX best practices and INFORM’s experience in Digital Transformation.