RPA / Chatbots

Robotic Process Automation (RPA) is a technology that utilizes pre-defined business logic, established rules and structured data to automate business processes. It is the basis where software robots were created. Software robots are able to capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. They can handle repetitive, rule-based, and large volume tasks particularly well. Also, they meet the strictest security standards. Another benefit is that RPA can be implemented without changing existing infrastructure.

RPA can be used for tasks like:

  • Applications handling
  • Feeding information to multiple systems
  • Lots of Data intensive work
  • Integrations, mergers, migrations from old systems to new

Software robots can also be implemented to postpone IT investments.  RPA can be a more inexpensive and quicker solution to the same problem. RPA’s competitive advantage comes from its light structure. The high cost and operational impact related to reinventing badly integrated IT can be avoided. RPA works as a person would, creating a communication bridge between separate IT systems.

Benefits of RPA:

  • Cost reduction
  • Greater accuracy near 100% accuracy and exceptions handling
  • Delivery speed, Cost Savings and Fast ROI intuitive, code-free interface that makes programming robots fast and easy
  • Improved customer satisfaction
  • Lets employees do what they do best – solving problems, improving processes
  • Greater productivity i.e. It can handle document-intensive work seamlessly
  • Integration with multiple platforms
  • Scalability and AI enablement

RPA / Chatbots

Recollect the last time you chatted with a customer service agent? Regardless of whether you were lodging a complaint, seeking assistance in payment or offering feedback, chances are you were talking to a bot.

So, if you seek to create an unparalleled customer or employee experience, avail our services right away!

If you are still wondering what a Chatbot is, it is simply a software tool that simulates human conversation – written or spoken – for the purposes of delivering a service or experience. Programmed to imitate human-driven interactions, Chatbots leverage mediums such as website chat window and social messaging services or IVRs to receive and reply to messages, thereby offering instant, customized responses round-the-clock.

A Virtual Chatbot agent can help your business operations run smoothly. Our Offering means guaranteed right intent to Integration with multiple platforms.

Chatbot as a Service – Accelerate your Chatbot Capabilities

In today’s connected world, customers want answers quickly. Our Service offering, enables you to provide a better customer experience quickly with an initial set of capabilities such as answering FAQs, OCR and eSign capabilities, RPA Integration capabilities, collecting feedback and more.

Best of all, we have various categories of “as-a-service” bots available, which include targeted features in each of the 2 categories:

External “Customer Centric” and

Internal “Employee Centric”.

Why Chatbots?

Chatbots are similar to humans in many ways: they have personalities, they can have natural conversations with your customers/prospects/visitors. They can even learn from their past experiences (as many of us do).

The following entails why Chatbots are a must-have for your business.

Save Time and Money

Chatbots automate conversations that would otherwise need an employee to handle. As more visitors flock to your website, the number of your inbound messages may grow by leaps and bounds. Instead of having your representatives spend scads of hours answering queries, you can deploy a ChatBot and get the same work done more efficiently.

Generate Qualified Leads

Chatbots use appropriate questions to gather the right kind of information needed to filter out unqualified prospects. This way your sales representatives get qualified leads without answering the same set of questions over and over again.

Guide Users to the Right Source

Your visitors may not always know the right place to find information. In fact, they may not even be certain of what exactly they are looking for. Chatbots can accomplish such tasks very well. They can ask the right kind of qualifying questions and route users to the appropriate place, be it a product page, a user guide or the career section of your website.

Create a 24*7 Support System for your Customers AND Employees

Your customers/employees may expect a reply within a few hours of posting the query. However, most of the brands typically take up to 10 hours to respond. With Chatbots, someone is there to answer their queries when none of your representatives is active. What’s more, Chatbots offer instant answers even during emergencies!

A pioneer in the IT realm, INFORM has been building technical solutions par excellence since its inception. Empowered by a  team of technology zealots, we have gone from strength to strength serving countless establishments ranging from start-ups, small and medium-sized enterprises to global conglomerates. With a thorough understanding of the intricacies of artificial intelligence, machine learning, big data analytics and cloud, we have been delivering top-of-the-line services to clients in different corners of the planet.

Our long-standing expertise lets us understand the uniqueness of your environment, your customers and your business objectives. Our competent and scrupulous developers, accordingly, build a Chatbot that caters to your specific needs and offers phenomenal user experience. Our Chatbot services are acclaimed for its distinctiveness, providing your business with a leverage against competition.

Our Chatbot solutions can be easily integrated with your mobile apps, web apps and social media channels. So, whether you are looking to build a messaging bot, IVR bot, conversation bot, Human Resources bot, troubleshooting bot or an out-of-the-box AI solution, this platform is the undisputed answer.

Our solutions offer dozens of drool-worthy features:

  • Powerful NLP

Our Chatbots have exceptional NLP capabilities to understand the context of what has been written or spoken. So, they get the right answers even for ‘no-so-right’ questions.

  • Omni-channel Capability

Our bots are capable of seamlessly integrating across multiple digital channels, be it social platforms, mobile apps or web apps.

  • Integration Capabilities

Our Chatbots can:

  • Provide unparalleled OCR services in Greek and not only language, through our Powerful OCR Solution,
  • Provide robust eSign capabilities,
  • Unlimited Integration capabilities through the connection with Robotic Process Automation tools
  • Be easily integrated to your CRM optimizing the workflow inside your company.
  • Multilingual Capabilities

Equipped with advanced multilingual capabilities, our bots let you cater to a diverse audience.

  • Cost-effectiveness

Our Chatbot solutions minimize the need to hire support agents, and, therefore, are cost-effective in the long run.

  • Real-time Analytics

Our future-ready Chatbots go beyond creating an immersive user experience. They offer discerning user analytics in real-time, a prerequisite for running your business successfully.

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