Document Lifecycle Management
Digital Printing
We deliver advanced printing capabilities that make print from any digital file, like PDF, TIFF, PSD or other formats.
- Direct Mail
End-to-end:
Direct Mail services from layout creation to the delivery of the mail. We provide one-to-one communication, delivering fully personalized direct mails by using data driven software tools and high technology digital printers. - Bills and Statements:
Market Leader in digital printing of bills and statements in 3 countries. The biggest billers in different business sectors (financial institutions, utility, telecommunication companies, insurance companies, stock brokers, asset managers), trust us to operate bill printing activities.
USPS
- 1.5 billion digital outputs
- 1 billion personalized pages
e-Billing & Registered Communications
We offer a service for Electronic Registered Communications that can be used to provide organizations with legal evidence of delivery of emails or SMS to their clients for cases such as:
- Debt Collection Claim
- Notify contractual conditions & updates
- Provide statement on the value of the financial assets
- Send credit card PIN and secure key
- To send notifications in compliance with the Data Protection Act
- To accept SEPA (Single Euro Payments Area) direct debit mandates
- To notify overdrafts. To send notices of overdue credit card, mortgage & loan payments
- Online Pre-granted / pre-approved loans.
Our service is provided based on and in accordance with the provisions of the EU Regulation 901/2014.
All EU Regulations have full and direct applicability in all member states and no domestic legal provisions may contradict the provisions of EU Regulations.
Benefits
- Easier to locate customers through digital channels
- Customers may not be “at home” or may have “relocated,” but their mobile phones and email addresses are typically always with them, allowing for constant access to these communication channels.
- Customers may not be “at home” or may have “relocated,” but their mobile phones and email addresses are typically always with them, allowing for constant access to these communication channels.
- Customers can verify that we acknowledge their receipt of the Reliable Notification
- They can review our “Evidence,” which they cannot dispute regarding its receipt.
- They can review our “Evidence,” which they cannot dispute regarding its receipt.
- It’s easier for customers to settle matters when using electronic media, as it is generally more convenient for them to acknowledge and respond.
- Electronic Evidence is far less expensive than paper based communication
- Registered Post Delivery, Registered Post Receipt
- Paper, Printing, maintenance, scanning, HR, travelling to Post Office.
- “Manual” Processing of Notifications and Evidences (delivery and receipt)
- Cost of Time
- The time required for delivery, the time taken to obtain receipts, and the time spent on manual processing all contribute to costs. Additionally, the time needed to initiate subsequent actions, such as debt renegotiation or legal proceedings, is also a factor.
- The time required for delivery, the time taken to obtain receipts, and the time spent on manual processing all contribute to costs. Additionally, the time needed to initiate subsequent actions, such as debt renegotiation or legal proceedings, is also a factor.
- Cost of Customer Acquisition / Effectiveness
If processes are not managed effectively, both customers and business opportunities may be lost, negatively impacting satisfaction for both the company and its clients. A well-documented process can enhance customer satisfaction and lead to quicker, more cost-effective resolutions.
Electronic Document Archiving
Certified Electronic Archive – The Complete Digital Solution for Document Preservation
Our Certified Electronic Archiving Service offers a modern, secure and complete platform for storing, organizing and protecting digital documents on a long-term basis, in accordance with the legal regulations in force (Law no. 135/2007, Law no. 16/1996, etc.) and international security standards. Benefiting from advanced technologies – qualified electronic signatures, encryption and timestamps – our solution guarantees the integrity, authenticity and evidentiary value of each archived document.
1. Policies and Technologies Used
The electronic document archiving service was developed based on the ELO ECM Suite platform, which offers a complete package for the efficient management of documents and digital information within enterprises / companies.
The general principles underlying the archiving of documents in electronic form, through the solution offered:
- Authenticity– ensuring that the documents were created by the declared entity (can be ensured by electronically signing the documents by the declared entity);
- Integrity– guaranteeing that the document has not been altered after its creation / signing (can be achieved through hash mechanisms / qualified signatures);
- Confidentiality– preventing unauthorized access to documents (access only based on permissions, on the need to know principle / document encryption);
- Availability– making documents available to the parties involved when they need them / when they need them – retrieving and providing documents. Replication / redundancy, backup mechanisms;
- Legal validity– compliance with legal requirements to ensure their legal value, the use of electronic signatures and compliance with legislative regulations in force.
2. Limitations on the Right of Access
Access to documents archived within the solution is achieved through secure connections (VPN and encrypted channels) and is strictly restricted according to the access policies established by each client:
- Authentication is carried out according to security standards and regulations in force.
- Only authorized users, according to defined access groups, can view or manage documents.
- The system allows granular control of access rights, ensuring that sensitive documents are protected against unauthorized access.
3. Customer Obligations
For a correct and efficient implementation of the electronic archiving service, the client must meet the following conditions:
- The client must provide an extract from the internally approved archival nomenclature, specifying the categories and types of documents, along with search criteria and accepted digital formats.
- It is necessary to purchase digital certificates from authorized providers, essential for applying the electronic signature to documents that will be archived.
- The client must submit documentation establishing the access regime to archived documents, as well as clearly assigning access rights to authorized personnel.
- The client will optionally benefit from training and consulting sessions for optimal use of the platform.
4. Availability and Continuity of Services
To ensure continuous and reliable system operation, the solution includes:
- Backup operations and restoration procedures that ensure access to documents even in emergency situations.
- Journaling of all operations performed, with automatic checks of document integrity.
- We guarantee 24/7 availability and fast response times for technical interventions through Service Level Agreements (SLA).
Conclusion
Our Certified Electronic Archiving Service is not just a digital storage solution, but a trusted partnership for the management of critical documents. By implementing advanced technologies and rigorous security policies, we offer a robust, scalable and legally compliant platform. Thus, our clients – banking institutions and private companies – benefit from a secure, efficient and tailored digital environment.
The main benefits of the solution:
- Improves and standardizes document organization;
- Ensure quick and easy access to electronic documents and information;
- Eliminates time wasted in retrieving documents;
- It is in accordance with the regulations of the laws regarding electronic signature and archiving of qualified electronically signed documents;
- Secure access to documents and information, by establishing granular access rights and permissions, down to the document or specific information level;
- Optimization and automation of work processes and decision-making processes;
- Provides reporting and audit tools;
- Allows traceability of actions on documents and information;
- It improves collaboration and offers the possibility of working with electronic documents, regardless of the users’ location.
Enterprise Content Management – ECM / DMS
Our Enterprise Content Management – ECM / DMS solutions are based on ELO ECM, a state-of-the-art software suite that offers a comprehensive digitalization platform designed to capture, manage, and archive all company information securely and efficiently. It supports business processes with adaptable workflows, low-code automation, and seamless integration with external systems such as ERP, CRM, and Microsoft Teams.
The suite facilitates collaboration, compliance with GDPR, and offers flexible deployment options—on-premises, in external data centers, or cloud-based—tailored to meet individual business needs and scalability requirements.
Main ECM / DMS Features
1. Document Capture & Input Management
ELO enables efficient digitization and automated capture of documents from diverse sources such as scanners, emails, faxes, and mobile devices. Utilizing advanced OCR and intelligent data extraction, the system reduces manual effort, increases accuracy, and speeds up document availability. This ensures your organization can quickly access and act upon critical information, improving operational efficiency.
2. Workflow & Process Automation
Leverage ELO’s flexible workflow engine to automate document routing, approval processes, and notifications across departments. Customizable workflows reduce bottlenecks, improve process transparency, and enhance collaboration. This leads to faster decision-making and significant cost savings by minimizing manual tasks and errors.
3. Compliance & Security Management
Maintain regulatory compliance with comprehensive security features including role-based access control, encryption, audit trails, and secure electronic signatures. ELO manages retention policies and ensures data integrity, helping your organization meet legal requirements while protecting sensitive information from unauthorized access and data breaches.
4. Integration & Scalability
ELO’s modular platform integrates seamlessly with enterprise systems such as ERP, CRM, and other business applications, creating a unified digital ecosystem. Its scalable architecture supports growing data volumes and evolving business needs, ensuring long-term reliability and investment protection. This flexibility enables your organization to adapt quickly to market changes and technological advancements.
Electronic Archiving services are provided by Nextdocs and INFORM LYKOS SA, both members of AUSTRIACARD HOLDINGS.