Document Lifecycle Management
System offering
We provide our customers an end-to-end service for their document’s lifecycle management from the creation of the document using their data (bills, statements, invoices etc), the digital printing and/or e-bill dispatch through any channel (postal, VIBER, SMS, email etc) to the document digitisation and archiving (physical or digital).
We receive on a daily basis hundreds of files from our clients, which we transform them to digital documents using cutting edge software applications and the highest security standards. The digital documents, based on customer preference, can be either sent directly to the end customers as e-bill or can be printed and posted. In case that a registered dispatched is required, then we offer the registered email (or SMS), a solution that digitalise the process of registered post with legal evidence of delivery of emails or SMS.
Following the lifecycle of the documents, we offer the digitisation, classification and indexing of documents using our powerful data capture engine which exploit AI technology and automations. Our platform supports also e-archiving of all documents with multi-search criteria in all document data.
With more than 40 years of experience in security printing we are accredited to print certificates, tax stamps, pharmaceutical authentication labels, Bank checks, discount & gift coupons, prepaid products as well as many other high security products.
Benefits
- The usage of most advanced software platforms guarantees that our customers stay in front of their competition and get the best results/user experience
- Document lifecycle means sensitive data and AUSTRIACARD is synonym with security & data protection
- One stop shop: We provide an end-to-end service for document lifecycle management
USPS
We combine our vast experience of more than 30 years in document lifecycle management, with the highest security standards for which AUSTRIACARD is well known and the use of cutting-edge infrastructure (hardware and software). A unique combination that provides to our clients the highest quality of products and services in the minimum SLA and the most secured way
Digital Printing
We deliver advanced printing capabilities that make print from any digital file, like PDF, TIFF, PSD or other formats.
- Direct Mail
End-to-end:
Direct Mail services from layout creation to the delivery of the mail. We provide one-to-one communication, delivering fully personalized direct mails by using data driven software tools and high technology digital printers. - Bills and Statements:
Market Leader in digital printing of bills and statements in 3 countries. The biggest billers in different business sectors (financial institutions, utility, telecommunication companies, insurance companies, stock brokers, asset managers), trust us to operate bill printing activities.
USPS
- 1.5 billion digital outputs
- 1 billion personalized pages
e-Billing & Registered Communications
We offer a service for Electronic Registered Communications that can be used to provide organizations with legal evidence of delivery of emails or SMS to their clients for cases such as:
- Debt Collection Claim
- Notify contractual conditions & updates
- Provide statement on the value of the financial assets
- Send credit card PIN and secure key
- To send notifications in compliance with the Data Protection Act
- To accept SEPA (Single Euro Payments Area) direct debit mandates
- To notify overdrafts. To send notices of overdue credit card, mortgage & loan payments
- Online Pre-granted / pre-approved loans.
Our service is provided based on and in accordance with the provisions of the EU Regulation 901/2014.
All EU Regulations have full and direct applicability in all member states and no domestic legal provisions may contradict the provisions of EU Regulations.
Benefits
- Easier to locate customers through digital channels
- Customers may not be “at home” or may have “relocated,” but their mobile phones and email addresses are typically always with them, allowing for constant access to these communication channels.
- Customers may not be “at home” or may have “relocated,” but their mobile phones and email addresses are typically always with them, allowing for constant access to these communication channels.
- Customers can verify that we acknowledge their receipt of the Reliable Notification
- They can review our “Evidence,” which they cannot dispute regarding its receipt.
- They can review our “Evidence,” which they cannot dispute regarding its receipt.
- It’s easier for customers to settle matters when using electronic media, as it is generally more convenient for them to acknowledge and respond.
- Electronic Evidence is far less expensive than paper based communication
- Registered Post Delivery, Registered Post Receipt
- Paper, Printing, maintenance, scanning, HR, travelling to Post Office.
- “Manual” Processing of Notifications and Evidences (delivery and receipt)
- Cost of Time
- The time required for delivery, the time taken to obtain receipts, and the time spent on manual processing all contribute to costs. Additionally, the time needed to initiate subsequent actions, such as debt renegotiation or legal proceedings, is also a factor.
- The time required for delivery, the time taken to obtain receipts, and the time spent on manual processing all contribute to costs. Additionally, the time needed to initiate subsequent actions, such as debt renegotiation or legal proceedings, is also a factor.
- Cost of Customer Acquisition / Effectiveness
If processes are not managed effectively, both customers and business opportunities may be lost, negatively impacting satisfaction for both the company and its clients. A well-documented process can enhance customer satisfaction and lead to quicker, more cost-effective resolutions.